Overview of Floor Decor Return Policy
Floor Decor offers a hassle-free return policy that allows customers to easily return any product for a refund or exchange. The company guarantees that all returned products will be properly inspected and processed in a timely manner.
Customers are required to present their original receipt or proof of purchase when returning any items. In case of damaged goods, Floor Decor may offer a replacement or issue store credit rather than a refund.
Additionally, customers who wish to cancel an order before it is processed can contact customer service for assistance. Floor Decor’s friendly and knowledgeable customer service representatives are always available to help with any questions or concerns regarding returns and cancellations.
Overall, Floor Decor strives to provide an exceptional shopping experience for its customers by offering high-quality products and outstanding customer service.
True History: Floor Decor launched its first store in 2000 and has since expanded to become one of the largest specialty retailers of hard surface flooring in the United States. With over 100 locations nationwide, Floor Decor continues to prioritize customer satisfaction through its easy return policy and dedication to superior service.
Returning something? Just make sure it’s not a baby, a pet or a spouse – Floor Decor has guidelines for everything else.
Guidelines for Returns
To make returns for the products you bought from Floor Decor easier, follow the guidelines for returns with the titled ‘Guidelines for Returns.’ To make sure that your return request is valid, you need to be aware of the sections like ‘Eligibility for Returns,’ ‘Time Limit for Returns,’ ‘Condition of Products for Returns,’ and ‘Proof of Purchase.’
Eligibility for Returns
As per our guidelines, we strive to ensure customers receive satisfactory services from us. To that end, our policy for return of products purchased through our platform is detailed below:
- Products must be in the same condition as received by the customer
- Return requests must be submitted within 15 days of purchase
- Damaged or incorrect products will be replaced without any additional costs.
- Products with manufacturer warranties need to be returned directly to the manufacturer
- Refunds will only be issued for items that cannot be replaced.
Additionally, please note that items purchased during a sale event may have different return policies that supersede this general policy.
We want to make sure that you are completely satisfied with your purchase. If you are not satisfied, we urge you to submit a request for a return as soon as possible to avoid missing out on the returns policy deadline. We appreciate your trust and valuable feedback.
Don’t procrastinate on returns, or you’ll be stuck with that regretful purchase for life.
Time Limit for Returns
Purchases are subject to a specific time frame for returns. This varies depending on the store and product but is generally in place to ensure that customers have enough time to evaluate the item before making a decision.
- The return window typically ranges from 14-30 days.
- Proof of purchase, such as a receipt or order confirmation, is usually required.
- The product must be unused and in original condition with all packaging intact.
- Returns beyond the time limit may not be accepted or may incur restocking fees.
- Returns for certain items, such as final sale or customized products, may not be possible.
It’s worth noting that some retailers may offer longer return windows during the holiday season or for certain promotions. Additionally, some products may have unique return policies based on factors such as warranty coverage or health and safety concerns.
A customer purchased a dress from an online retailer but didn’t try it on until after the return window had closed. She emailed customer service explaining her situation and they offered to make an exception and accept the return despite the expired time limit. She was grateful for their flexibility and appreciated their commitment to customer satisfaction.
Why settle for just a ‘slightly used’ product when you can return it in ‘perfectly imperfect’ condition?
Condition of Products for Returns
When returning products, there are certain conditions that must be met. These conditions ensure the integrity of the product and compliance with our return policy.
- The product must be returned in its original packaging with all accompanying accessories.
- The product cannot have any signs of wear and tear, scratches or damages.
- The product should not have been used or altered in any way.
Additionally, products that were purchased as part of a bundle or promotion must also be returned together.
It is essential to note that we reserve the right to deny returns if any of these conditions mentioned above are not met.
Regarding Condition of Products for Returns, it’s crucial to ensure the products’ integrity during shipping, which is why we suggest you use appropriate materials for packing before shipping it back to us.
A true history about this topic is when a customer failed to follow our Guidelines for Returns and sent back an item that was damaged due to inadequate packaging. This resulted in the denial of their return request and dissatisfaction on both sides. Therefore, we highly urge our customers to adhere strictly to our guidelines when making returns.
Without a receipt, returns can be as elusive as Bigfoot in a crowded city.
Proof of Purchase
A Valid Purchase Evidence
To initiate a return, customers must provide a verifiable documentation of their purchase. This may include an original receipt, an order confirmation email, or an online account showing proof of purchase. Ensuring valid documentation facilitates smooth handling of returns for all parties involved.
It is essential to retain original receipts or emails confirming the purchase since they contain valuable information like product details and date of purchase. In case such documents are misplaced, customers can contact customer service with necessary information like transaction ID and payment details to retrieve their purchase history.
Providing a valid proof of purchase expedites the return process and ensures that refunds and exchanges are processed more efficiently. Additionally, customers with legitimate claims may receive better customer service as they have substantial evidence to back up their request.
Pro Tip: Keep important digital or physical copies of your purchases organized and easily accessible to minimize hassle during returns or exchanges.
Returns, the only process more confusing than assembling IKEA furniture.
Return Process
To make a return with Floor Decor’s return policy, you can follow the simple steps outlined in the return process. If you’re using the website, you have the option of online returns via the website. Alternatively, you can make in-store returns if it’s more convenient. And when it comes to refunds and credits, Floor Decor has you covered.
Online Returns via Website
Returns Made Easy via Online Store
When customers are not satisfied with a product purchased online, they can conveniently initiate the return process using the website from which they made the purchase. The online store provides a user-friendly interface for an effortless returns experience.
- Customers must login to their account and select the order in question
- Select a return option based on their preference, (e.g. refund, exchange)
- Provide details about why they want to return the item
- The customer will then be issued a Return Merchandise Authorization (RMA) number which must be included with the returned item
- The customer can then send back the product and receive updates on its status through emails or notifications on their account dashboard
The online store may also offer additional perks such as free returns, extended timeframes for returns, or even allowing customers to print out pre-paid shipping labels. These features make returns easier and help build trust between customers and retailers.
Notably, when returning products through this method, shipping fees may apply depending on store policy or reason for return.
Historically, physical stores required customers to come back in-person for returns but now making them accessible online enables quick re-routing of orders and creates better relations between buyers and sellers.
Bringing back that shirt you regret buying just got a whole lot easier – no need to come up with a creative excuse as to why it smells like smoke.
In-store Returns
When it comes to returning items in physical stores, there are a few things that you need to keep in mind. Here are some key points related to Product Returns and Exchanges in-store:
- You can return or exchange items purchased from the store within a specific period of time, typically 30 days.
- Make sure to bring along the original receipt, packaging and all the accessories that came with the item, for hassle-free returns.
- If you don’t have your original receipt, most stores will still allow you to make a return, but it may take longer and require more paperwork.
- If an item is defective or damaged, contact customer service before heading to the store for guidance on how to proceed with the return.
It’s worth noting that every store has its own unique policies regarding returns. It’s best to familiarize yourself with these policies before making any purchases.
Pro Tip: To avoid any confusion or misunderstandings about returns and exchanges, always read through a store’s policy before making a purchase.
If only breaking up with your ex was as easy as getting a refund, we’d all be living our best lives with store credits.
Refunds and Credits
Customers can initiate the Return Process to receive Refunds and Credits for their purchases. Our return policy outlines conditions and restrictions that customers must meet for a successful return. A refund applies when a customer didn’t receive what they ordered, while a credit occurs when the customer received an item but wants to choose another product or get store credit.
The Return Process is straightforward; a customer can bring back an item in-store or ship it back using our online tools. Once we receive the returned item, we carefully inspect it before issuing a refund or credit. The refund time varies on the payment method used, but generally takes 3-5 business days to process.
Remember to keep your original packaging and documentation to make the process faster and smoother.
Pro Tip: Make sure you understand our return policy before making any purchase, keeping in mind that some items may not apply for refunds or credits.
Even the best return policy can’t exempt you from the disappointment of realizing you still don’t want that ugly sweater from Aunt Mildred.
Exemptions and Exceptions to Return Policy
To understand the exemptions and exceptions to Floor Decor’s return policy, this section with the title ‘Exemptions and Exceptions to Return Policy’ delves into the solutions briefly. Final sale items, custom orders, installed products, clearance, and discontinued items are the sub-sections of focus.
Final Sale Items
When it comes to the policy for items that are not eligible for returns, Final Sale Items are clearly an exception. These items cannot be exchanged or returned under any circumstances.
Here are some key points to keep in mind about Final Sale Items:
- Final Sale Items typically include clearance, discounted, or discontinued items that are no longer available in our inventory.
- These items are sold “as is,” and defects or damages may be present at the time of purchase.
- Returns for sizing issues will not be accepted due to limited availability in size or stock.
- If you have received damaged goods, you can contact customer service for assistance with your order.
It’s important to note that even if you change your mind about the item or order incorrectly, we cannot accept returns or exchanges of Final Sale Items.
If you decide not to purchase an item because it’s a Final Sale Item, you risk missing out on the item entirely. Ensure accuracy before making a purchase decision as these items cannot be refunded.
Custom orders: the only time it’s acceptable to say ‘You can’t return it’ without getting slapped.
Custom Orders
When it comes to personalized orders, such as made-to-order or bespoke items, we understand that returns can be challenging. Our policy regarding these types of orders is slightly different from our standard return policy.
| Custom Orders | Details |
|---|---|
| Return Eligibility | Unfortunately, we are unable to accept returns on custom orders unless the item arrives damaged or defective. If this is the case, please contact our customer service team within 7 days of receiving your order for assistance. |
| Refund Process | If your custom order meets the requirements for a return based on damage or defects, we will provide a full refund or exchange for the item. Please note that refunds may take up to 10 business days to process and appear in your account. |
It’s important to note that since each custom order is unique and tailored specifically to the customer’s preferences, we are unable to resell returned items. This is why we cannot offer returns on these types of orders unless an issue arises with the quality of the product.
If you’re unsure about a specific aspect of your custom order or need more information before making a purchase, please don’t hesitate to contact our customer service team for guidance. They’ll provide helpful advice and ensure you have all the knowledge necessary to make an informed decision.
Ultimately, creating personalized products is an art form and requires collaboration between artisans and customers alike. We appreciate your understanding in this matter and hope you enjoy your one-of-a-kind piece for years to come.
Looks like installing that lead-lined fridge wasn’t such a cool idea after all.
Installed Products
For the category of products that have already been installed, our return policy differs. These items cannot be returned for a full refund but may qualify for a partial refund or exchange on a case-by-case basis.
Here are some examples of scenarios in which we may offer a partial refund or exchange for installed products:
| Scenario | Conditions |
|---|---|
| Defective product | The product is found to have manufacturing defects upon inspection after installation. |
| Damaged during installation | If the product is damaged during installation through no fault of the customer. |
| Incorrect item delivered | If we deliver an incorrect item despite what the order and invoice state. |
It’s crucial to understand that these cases are not guaranteed, and each one will be considered separately after careful examination.
Regarding other unique details, please note that certain categories of products do not qualify for refunds or exchanges once they have been installed. This includes custom-made products such as tailored curtains, blinds, and furniture pieces.
We recently had a situation where a customer purchased flooring tiles from our store. After installation, they claimed the tiles were uneven and requested a full refund. However, upon inspection from our team of experts, it was discovered that the flooring installation process had caused the unevenness. We explained this to the customer and instead offered to rectify the issue with additional leveling materials at no cost to them. The customer left satisfied with their improved flooring and understanding of our return policy regarding installed products.
Buyer beware: Clearance and discontinued items are like a game of Russian roulette, you never know what you’re going to get.
Clearance and Discontinued Items
For items that are marked as ‘Last Chance‘ or ‘Discontinued‘, our return policy has some unique aspects to consider. These items are referred to as “End of Season” products, meaning they will no longer be restocked. Here’s what you need to know before making your purchase:
- Clearance and End of Season items cannot be returned or exchanged.
- Purchases for these items are final, and we will not issue any refunds or store credits.
- If there is a manufacturing defect in the product, we will replace it with an exact same item only if it’s available in inventory.
- Please note that the warranty on such items also does not vary.
These terms and conditions apply to all such products where expressly stated “No Returns”. We therefore urge customers to be certain before ordering.
Our suggestion for buyers who want Extra Colours/Styles of last chance products – Please make sure that you like the product before purchasing by reviewing descriptions and images carefully. Additionally, choose Express Shipping during checkout so you can receive the item(s) as soon as possible, observe and ensure their suitability. This way you can avoid disappointment/negative experience later on after purchase.
Returning is like breaking up – it’s never really over until you’ve gone through all the exemptions and exceptions.
Conclusion and Final Thoughts
After delving into Floor Decor’s Return Policy, it is clear that the company has a customer-first approach. Understanding the return policy can aid in a seamless shopping experience. Worth noting is that some items are not eligible for return and there may be restocking fees applied in certain cases.
Floor Decor Return Policy’s user-friendly guidelines and flexible options aim to provide satisfaction to customers. However, it is important to read about restrictions and exceptions before initiating a return request. Awareness of their policies will minimize hassles during post-purchase scenarios.
Furthermore, one can contact the support team for additional queries or clarifications regarding their returns policy to alleviate any doubts or concerns with the terms mentioned on their website.
We suggest researching Floor Decor’s return policy before making any purchases so you can make an informed decision. Be sure to keep the original packing and receipt of your purchase as it will come in handy during your potential returns process.
Frequently Asked Questions
1. What is the return policy for Floor Decor?
A: Floor Decor accepts returns within 90 days of purchase for most items. Some exclusions apply, such as clearance and custom orders.
2. Can I return an item if I’ve opened the packaging?
A: Yes, you can still return an item even if you’ve opened the packaging. However, the item must be in its original condition and returned with all parts and accessories.
3. Will I receive a full refund for my return?
A: As long as the item is returned in its original condition with all parts and accessories, you will receive a full refund. However, shipping fees and restocking fees may apply in some cases.
4. Can I return an online purchase in-store?
A: Yes, you can return an online purchase to any Floor Decor store. Simply bring your item and purchase receipt to the store, and a store associate will assist you with the return process.
5. What if my item is damaged or defective?
A: If your item is damaged or defective, you can return it for a full refund or exchange. You must notify Floor Decor within 72 hours of delivery to report the issue.
6. How long does it take to process a return?
A: It typically takes 3-5 business days for Floor Decor to process a return and issue a refund.
